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Verticomm Business
Hosted Phone Systems

Superior Cloud-Based
Communications Solution

Verticomm is equipped with extensive experience working with a PBX system and highly secure cloud-based software. This empowers us to deliver highly-customized hosted unified communications solutions that will enhance communication, collaboration, and productivity across departments.

Our cost-effective cloud-based offering will help your businesses leverage best-in-class solutions like Mitel MiCloud Connect, Mitel MiCloud Flex, and Verticomm Voice to successfully deliver enhanced customer experiences.

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Hosted Phone Systems Offerings:

Mitel MiCloud Connect

Mitel’s MiCloud Connect helps businesses boost productivity by moving all communication and collaboration tools to the cloud. This highly secure platform has all the enhanced collaboration and customer experience tools in one place, so you won’t have to work with multiple vendors.

MiCloud Connect accommodates remote working while improving efficiency and the effectiveness of business operations. This communication solution also helps organizations make data-driven decisions by connecting all business communications in the cloud.

Key Features:
  • CRM and Business Process Integrations
  • Enhanced Business Intelligence
  • Enhanced Customer Experiences
  • Ensures Business Continuity
  • Improved Collaboration
  • Highly User-Friendly
  • Optimal Enterprise-Grade Performance
  • Real-Time Actionable Reporting
  • Robust Security
  • Work from Anywhere
Key Features:
  • Advanced Collaboration Tools
  • Audio / Video Conferencing
  • Auto Attendants
  • Contact Center Solutions
  • Dual Mode Handoff
  • Enhanced Mobility for Smartphones, Softphones, and Tablets
  • Flexible SIP Bundles
  • IM/Voice/Video Presence
  • Instant Messaging
  • Local Number Portability
  • Rich Unified Communications

Mitel MiCloud Flex

Mitel MiCloud Flex is highly user-friendly and helps businesses leverages the cloud to increase efficiency and deliver enhanced customer experiences. This rich unified communications environment is powered by applications like MiCloud Contact Center, MiCloud Contact Center Live, MiCloud Vidyo, MiVoice Conference, and Local Survivable Gateway.

With MiCloud Flex, your business will benefit from the highest levels of performance, security, and business continuity. As it's highly scalable and accessible from anywhere in the world, it is the perfect collaboration and communications solution for remote working and multi-office environments.

Verticomm Voice

Verticomm Voice is a leading cloud-based PBX system that is highly resilient and scalable to meet the demands of modern business. This approach helps companies deliver enhanced customer experiences while ensuring business continuity.

Verticomm Voice will allow your company to take advantage of advanced unified communications features that will help drive your business forward. When you partner with us, we will work closely with you from setup to migration to maintenance to ensure uninterrupted service.

The cloud-based approach to business communication is highly cost-effective as it negates the need to house and maintain on-site equipment like PBX cabinets on-premise.

Key Features:
  • Call Recording
  • Comprehensive Support
  • Hot Desking
  • Individual and Shared Voicemail
  • Phone Paging Groups
  • Remote Outside Dialing
  • Remote Phones (Any Phone)
  • Simultaneous Ring to Desktop and Cell Phone
  • System & Personal Music on Hold
  • System & Personal Conference Bridges
  • Voicemail to Email

The Verticomm Difference

As a comprehensive managed IT services, cloud-based telecom provider, you can count on Verticomm for everything from installation to maintenance and system expansion. While we focus on the technical side of things, you can concentrate on your business goals.

In the digital age, advanced collaboration and communication tools will be the underlying force that helps businesses successfully meet the demands of the digital age. Whether it is through voice messaging, or video conferences, we will help you maintain uninterrupted communication, collaboration, and business continuity.

HIPAA Compliance

If your business is governed by the Health Insurance Portability and Accountability Act (HIPAA) that protects the security and privacy of patient health information, we got you covered.

To minimize risk, it’s also essential to engage a third-party to conduct an external assessment to complement and add more credibility to your internal audit.

At Verticomm, we are highly experienced in helping clients maintain HIPAA compliance. To ensure observance of all applicable regulations, we will work closely with you to establish best practices that cover computers, laptops, desk phones, and mobile devices.