Unified communications is the ability to bring all facets of communication together into one interface. Giving the end user the ability to work from a single platform increases efficiency and reduces costs.
Unified communications software has four major components. They all work together to deliver a seamless experience for you and your employees.
When you choose sophisticated unified communications software, you choose productivity. Here are some key features you can enjoy with quality UC software:
Organize your business with hunt groups (call routing). This lets customers and other incoming callers quickly find who they’re looking for.
Setup and deploy automatic phone greetings. This lets callers navigate your directory and get answers to their questions.
Access powerful integrations to further increase efficiency. Video and messaging are great ways to integrate with other communication apps.
Get real-time status updates from everyone on the team. Set notifications for busy, away, and unavailable.