IT Systems Management for Businesses

IT Systems Management Overview

Our IT Systems Management service provides your company with proactive maintenance (as described below) across your Covered Devices in an effort to help keep things running smooth. We validate system configurations against our baselines, and report the configuration status on a recurring basis to keep you informed.

Our IT Management Deliverables

Our IT Systems Management service delivers proactive maintenance across your covered devices, validating system configurations against our baselines to ensure smooth operations and optimal performance.

Documentation

Verticomm's meticulous documentation process ensures a comprehensive understanding and record of your IT environment. Leveraging our advanced suite of tools and extensive professional experience, we create detailed documentation that encompasses:

‍Systems Asset List: A complete inventory of all hardware and software assets within your IT infrastructure.
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‍Device Configuration: Detailed records of the configuration settings for each device, ensuring consistency and facilitating troubleshooting.
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‍Network Diagram: A visual representation of your network topology, illustrating the connections and relationships between all network components.
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‍Secure Storage of Provided Credentials: Secure and encrypted storage of all provided credentials, adhering to industry best practices for data protection.

OS Patching and Firmware Updates

Verticomm ensures your systems are always up-to-date and secure through a robust, automated OS patching and firmware update process. This includes:

‍Automated Patch Installation: Timely and efficient installation of the latest operating system patches across your environment.

‍Compliance Monitoring: Continuous monitoring to ensure all systems are compliant with patching policies and industry best practices.

‍Correction of Failed Patch Installations (Servers): Proactive identification and resolution of any failed patch installations on servers to maintain system stability and security.

‍Firmware Updates for Covered Network Devices: Regular firmware updates for covered network devices, performed at least once every six months, or immediately upon notification of a critical severity release (CVE 9.0 or higher), to mitigate vulnerabilities and enhance performance.

Backup Management

Verticomm takes the worry out of data protection by managing your existing backup systems with precision and care. Our services include:

‍Monitoring Backup Completion and Success: Diligent monitoring of all backup jobs to ensure they complete successfully and within the scheduled timeframe.

‍Ensuring Alignment with Recovery Point and Recovery Time Objectives: We work closely with you to define your Recovery Point Objective (RPO) and Recovery Time Objective (RTO) and ensure your backup strategy aligns with these critical business requirements, minimizing data loss and downtime in the event of a disaster.

Configuration Management

Verticomm's configuration management ensures your systems maintain a consistent and functional state. We establish a baseline configuration for each Covered Device and continuously monitor for any deviations. This proactive approach helps prevent configuration drift, ensuring that your systems operate as intended and remain secure.

Configuration Validation

To ensure ongoing system stability and security, Verticomm establishes a baseline configuration for each Covered Device and diligently works to maintain that state. Any necessary deviations from the baseline are meticulously managed through our change control process, guaranteeing adherence to your specific IT requirements. This proactive approach helps prevent configuration drift and ensures consistent performance.

Reporting

Verticomm provides transparent and actionable insights into the health and security of your IT environment through recurring reports. You will receive regular updates on:

‍OS Patch Compliance: Detailed reports on the patch status of all covered systems, highlighting any outstanding vulnerabilities or non-compliant devices.

‍Backup Status: Comprehensive reports on the success and completion of backup jobs, providing assurance that your data is protected and readily recoverable.

Benefits of IT Systems Management

Unlock the full potential of your IT with our IT Systems Management services: Increased efficiency, reduced downtime, and improved productivity for your business.

Reduced Downtime

Proactive maintenance, OS patching, and configuration management minimize system errors and failures. By preventing issues before they occur, businesses experience less downtime, leading to increased employee productivity and revenue generation.

Enhanced Security

Regular OS patching, firmware updates, and validated configurations mitigate vulnerabilities and protect against cyber threats. This strengthens the security posture, reducing the risk of data breaches and associated financial and reputational damage.

Improved IT Compliance

The recurring reporting on patching compliance and configuration status helps businesses meet regulatory requirements and industry best practices. This simplifies audits and minimizes the risk of non-compliance penalties.

Predictable IT Costs

By proactively managing IT systems and preventing major issues, businesses gain more predictable IT costs. Instead of dealing with unexpected repair bills, they can budget effectively for ongoing maintenance and support.

Focus on Core Business

Outsourcing IT systems management to Verticomm frees up internal IT staff (or allows smaller businesses without dedicated IT staff) to focus on strategic projects that directly support business growth and innovation.

Business Continuity

Knowing that your IT systems are proactively monitored, managed, and secured by a trusted partner provides peace of mind. This ensures business continuity, even in the face of unexpected events or disasters, as backups are managed and systems are kept in a healthy state.

Frequently asked questions

Answers to common questions about our IT Service Monitoring services and the support we provide are available here.

What is IT Systems Management?

IT Systems Management is a service that provides proactive maintenance for your Covered Devices to help keep them running smoothly. We validate system configurations and report the status to you regularly.

What are the deliverables of the IT Systems Management service?

The deliverables vary depending on the type of Covered Device, but they can include:
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•Documentation of the environment and its configuration.
•Automated OS patching and firmware updates.
•Management of existing backup systems.
•Management of system baseline configuration.
•Monthly validation of the configuration of the Covered Environment.
• Recurring reports on OS patch compliance and backup status.

What are the constraints of the IT Systems Management service?

Some of the constraints include:

•All Covered Devices must meet or exceed our Minimum Requirements.
•Management is provided only for Microsoft Windows Server environments.
•Configuration changes are not covered under this service.
• Automated backups of covered network devices will only be performed if the device is
compatible with our tools.

What are the prerequisites for purchasing IT Systems Management?

The prerequisites include:

•It must be purchased with IT Systems Monitoring and IT Service Desk services.
•The minimum cumulative IT Systems Management Agreement is $700.
• All Critical environment systems are expected to be managed under the IT Systems Management Agreement.

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