Your partner for seamless IT operations with experienced, reliable, responsive, and expert IT support to your business, keeping your technology running smoothly and your team productive.
At Verticomm, we understand that a reliable IT infrastructure is the backbone of any successful business. Our IT Service Desk offering is designed to provide comprehensive, reactive support, allowing you to focus on your core operations while we handle your technology needs.
We provide expert assistance with everything from day-to-day operational requests and troubleshooting to managing complex IT issues and initiating new projects.
Verticomm's IT Service Desk is your single point of contact for all IT-related issues and requests. Our flexible, ticket-based model allows you to access expert support precisely when you need it. We offer a comprehensive suite of services designed to keep your IT environment operating at peak performance.
Our IT Service Desk offering is based on a ticket-by-ticket model, averaged out to a minimum monthly commitment. This allows us to provide consistent, predictable costs while providing you with the flexibility to scale support as your needs evolve. For support exceeding your monthly commitment, we offer transparent time and materials billing based on our current hourly rates, as detailed in the Verticomm Rate Card, which is available upon request.
Verticomm's IT Service Desk provides reactive remote support for your IT environment, handling everything from day-to-day requests and issue resolution to compliance reporting assistance.
Answers to common questions about our IT Service Monitoring services and the support we provide are available here.
The minimum monthly commitment for our IT Service Desk is $700, which covers a predetermined number of support tickets based on your estimated needs.
If you require more support tickets than your monthly commitment, you will be charged on a time and materials basis at our then-current hourly labor rates, as defined by the Verticomm Rate Card.
Our IT Service Desk covers a wide range of IT issues, including:
• Level 1 support: For known issues with documented resolutions, such as password resets
and software installations.
• Level 2 support: For known issues with undocumented resolutions.
• Level 3 support: For unknown issues with no documented resolutions.
• Vendor Management: For issues requiring vendor engagement.
You can contact our IT Service Desk through email, chat, or phone for assistance during our business support hours.
