Unlock Business Intelligence Hidden in Your Communications

Intermedia Archiving automatically preserves multiple communication types flowing through the Intermedia Unite platform. This includes voice calls (both internal and external), video meetings with their associated chat conversations, team messaging exchanges, and SMS text messages sent through the Unite platform. The system captures both the content of these communications and their contextual metadata—such as participants, timestamps, and related conversations—creating comprehensive records that maintain relationship context between different interaction channels. This multi-channel approach eliminates the blind spots that occur with traditional single-channel archiving solutions, providing complete conversation histories regardless of which methods participants choose to communicate.

The platform employs sophisticated indexing technology that makes both conversation content and metadata searchable through an intuitive interface. Users can locate specific communications using natural language queries about topics discussed, then refine results using filters for date ranges, participants, communication types, and dozens of other parameters. For voice communications, the system creates searchable transcriptions that allow users to find discussions based on spoken content. The search capabilities extend across all communication channels simultaneously, so users can find related conversations regardless of whether they occurred via phone, meeting, chat, or text. This powerful functionality transforms what would otherwise be an overwhelming volume of information into an accessible knowledge resource that typically returns relevant results within seconds.

The platform includes multiple features specifically designed to address regulatory frameworks across industries. For financial services organizations, the system supports FINRA and SEC requirements through optional WORM (Write Once, Read Many) storage that prevents alteration of archived communications. Healthcare organizations can maintain HIPAA compliance through secure preservation of patient-related discussions across channels. The platform's comprehensive audit trails track all system activities—including searches, exports, and policy modifications—creating defensible evidence of compliance practices during regulatory examinations. Flexible retention policies allow organizations to maintain different preservation schedules for various communication types or departments, helping balance specific regulatory requirements with practical data management considerations.

Enterprise-grade security protects sensitive information throughout its lifecycle within the archiving system. All communications are encrypted during both transmission and storage using AES-256 encryption standards, preventing unauthorized access even if underlying storage were somehow compromised. Access to the system requires multi-factor authentication, with granular permission controls ensuring users can only search and retrieve specific types of archived content appropriate to their role and responsibilities. Comprehensive audit logging tracks all system activities—including searches performed, results viewed, and data exported—creating accountability for how archived information is accessed and used. These security measures typically exceed the protection available for the original communications themselves, creating a more controlled environment for sensitive business information.

Implementation follows a streamlined process that typically activates the core archiving functionality within hours rather than the weeks or months required for traditional on-premises solutions. The tight integration with Intermedia Unite enables rapid deployment through simple administrative activation without requiring complex infrastructure changes or software installation. Once activated, the system operates automatically in the background, capturing communications without user intervention or workflow changes. Ongoing management primarily involves user permission administration and occasional retention policy reviews rather than the intensive maintenance required for legacy archiving systems. Most organizations find they can effectively manage the solution with minimal IT involvement after initial setup, with business stakeholders like legal or compliance teams handling day-to-day usage without technical assistance.

Yes, the platform offers flexible data residency options to address jurisdiction-specific regulatory requirements and organizational preferences. You can select data center locations in the United States, Canada, or European Union for your archived communications, helping meet data sovereignty obligations without compromising functionality. This geographic control proves particularly valuable for multinational organizations operating across regulatory boundaries or companies in industries with strict data localization requirements. The selected storage location applies consistently across all communication types within your organization, maintaining unified governance regardless of which channels are used. These controls help organizations balance compliance needs with practical operational considerations in an increasingly complex global regulatory environment.