The contact center industry is going through a period of accelerated evolution. What was considered to be innovative five years ago is now inefficient and outdated. As a result, enterprises need to be highly agile to keep up with rapidly evolving customer expectations.
When you leverage Verticomm’s Contact Center portfolio, you will be equipped to serve your customers across multiple channels while breaking down silos. This means that your customers will be empowered to interact with your brand across voice, chat, email, and social media via a single platform that ensures seamless and consistent customer service.
Mitel’s MiCloud Flex Call Center leverages the cloud to enable enhanced customer experiences. Armed with this highly adaptable and scalable solution, you can effectively manage customer interactions without the complexities associated with traditional contact center infrastructure.
With Mitel’s MiCloud Connect Contact Center, you can leverage all the features you need to boost enterprise efficiency and effectiveness via a hosted call center solution.
Mitel’s MiCloud Engage Call Center is a highly scalable and secure multi-tenant Contact-Center-as-a-Service offering that can be rapidly deployed to enhance both agent and customer experiences.
With this technology, your business will be able to increase agent efficiency and improve customer satisfaction by leveraging Mitel’s advanced contact center capabilities.
Mitel’s MiContact Center Business delivers all-in-one simplicity and enhanced collaboration capabilities to increase productivity while improving first contact resolution.
As MiContact Center Business supports omnichannel customer journeys, your customers will be able to effectively interact with your agents via a communication medium of their choice.
Mitel Connect Call Center is designed to achieve increased efficiency while reducing expenses. With industry-leading multi-modal communication tools at their fingertips, your agents will be able to effectively respond to a rapidly changing marketplace.
Mitel’s MiContact Center Enterprise is a best-in-class contact center solution that helps businesses rapidly transform legacy voice-only call centers into a multi-channel experience.
It’s also a highly adaptable and scalable solution that empowers a mobile workforce, so your agents can stay connected from anywhere in the world via a smartphone.
NEC’s UNIVERGE SV9100 is a unique, cost-effective platform that delivers double system capacity and accommodates anywhere from 10 to over 800 users. Its intelligent call routing capability is also designed to improve customer service and agent productivity.
UNIVERGE Business ConneCT is a smart and intuitive solution that is designed to boost productivity, enhance customer service satisfaction levels, and optimize your workforce while minimizing operator costs.
NEC’s UNIVERGE Business ConneCT also enables call control, directory services, instant messaging, operator services, presence, and everything else we have grown to expect from a comprehensive call center.