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Hosted Phone Solutions

5 Features to Look for When Seeking an IP Phone Solution

Chris Williams

Business IP Phone Solutions

Any time a business owner has to decide workflow optimization or new technology there are a great many variables to be considered. For starters, what may serve one business owner could be a wasted investment for another. Consequently, when deciding on a cloud-based solutions provider, it is essential to identify what features are most important to you.

Right now you can find dozens if not hundreds of businesses that are continually trying to win new business to their client list. To call this overwhelming would be the understatement of the century. Add in that each of these businesses offers different packages, prices, services, security, etc. So what should honestly matter when it comes time to decide for a cloud service provider?

The good news is that it is easier to figure this out than you might think. The trick is knowing what questions to ask and what features to look for. While there are tons of potential features to learn about and countless questions you can ask, most businesses can agree that the following features and guidelines will offer a robust, comprehensive foundation for an easily-used, optimized, and efficient workflow solution.

Popular Small Business VoIP Telephone Features

Here is a list of five of the most frequently used and appreciated features that VoIP telephone systems have to offer:

Call Routing

Call routing is a vital feature today since it allows for flexibility and maneuverability with communication. Call routing most commonly practiced as a means to avoid missing important calls. You can set up individual numbers to automatically forward to your mobile device after a certain amount of missed rings. Having this allows for improved productivity as employees no longer need to be worried about missing calls from important clients.

Voicemail to Email

Voicemail to Email is a feature that transcribes voicemail messages to text and then sends them to your preferred email. Voicemail to email has become a standard option as it allows people to organize emails without having to write down any notes digitally. Since everything is transcribed and sent all you need to do is assemble the information as you see fit and move forward with your business.

Bandwidth Utilization and Reporting

One of the best tools to use for success is one’s business data. Managed cloud-based VoIP solutions offer bandwidth utilization data that allows you to track usage and ROI over a set period. Call reports to tell you everything from call history, rate centers, call durations, origin, destination, and most importantly your cost.

Call Screening

Screening calls are one of the more basic features offered with VoIP services. However, it is one of the most widely used and appreciated features that VoIP offers. Having the ability to identify the source of a call without answering it can work wonders for freeing up time and maximizing productivity.


Conferencing is one of the features that despite being used a lot, remains widely under-utilized. For example, while people have conference calls regularly, VoIP allows conference hosts to monitor hand-raises or control the interactions of other attendees. When looking into a VoIP solution, it is essential to make sure that you understand and capitalize on all of the features VoIP conferencing has to offer.

In summary, while these are just a few of the more essential features offered with VoIP, numerous options allow for customization. Make sure when choosing a VoIP provider or solution that you not only understand how the service provider works and what they offer but how their services can best serve and improve the workflow of your business. It is an ever-evolving age of technology and options are on your side. The trick to ensuring a prosperous outcome is as simple as understanding your needs. Once you know what you are looking for, finding the right customized solution is swift and easy.

1. Tech Republic: 10 VoIP features that can benefit your small business
2. VoIP Mechanic: Which VoIP questions when choosing a provider

Verticomm is proud of offering the highest quality and most flexible voice solutions on the market. Our team of experts is focused on ensuring a comfortable, simple, and productive experience. Voice still rules, now your business can take advantage of it through telephone systems.

Contact us today to learn how we can help implement IP phone solutions into your organization, today!

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